Service Management

Opin Kerfi is dedicated to providing a superior and reliable service, meeting the highest attainable standards in specialist knowledge, efficiency, flexibility and responsiveness. The company prides itself on its ability to build and maintain a close relationship with its clients and affiliates, fulfilling even the most demanding expectations, with regards to specialist knowledge in the IT field.

Service management is utilized as a strategy to maintain high service levels, within the parameters of efficiency and utilization. Service management has proven an efficient and economical tool in measuring overall customer satisfaction, and periodical service surveys provide us with essential feedback, as we endeavour to achieve service excellence by:

  • Acquiring specialist knowledge of our clients business needs and their development
  • Keeping clients informed on the wide variety of services provided by Opin Kerfi
  • Preserving our reputation
  • Providing efficient and economical solutions
  • Providing a personalised service
  • Maintaining our quick response time
  • Making promises we can keep
  • Adopting an effective communication system

ITIL [1] is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business.
Opin Kerfi was the first company in Iceland to adopt this framework and utilizes it in all daily work activities. Opin Kerfi has been a key player in encouraging the use of ITIL, in a variety of Icelandic businesses. It has also held a number of specialised courses for key administrators in IT.

Project Management
Opin Kerfi has designed a project management system that is both simple and effective. Project management is used to meet specific objectives, with a view to utilizing the appropriate methodology for each project, dependent upon its size and nature. Opin Kerfi employs a team of dynamic project managers (all with IPMA certification), who have experience in steering a variety of projects, both large scale and small scale.